Frequently Asked Questions
Everything you need to know about your Hario home experience.
What is the standard shipping time for Hario orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
What is your return policy for home goods?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain kitchenware items cannot be returned once they have been used.
How should I care for my Hario glassware?
Most of our heat-resistant glass products are dishwasher safe. However, to extend the life of your items, we recommend hand washing with a soft sponge and mild detergent to avoid accidental chipping.
Do you offer a warranty on your coffee equipment?
Yes, all Hario brewing equipment and electrical appliances come with a one-year limited warranty against manufacturing defects from the date of purchase.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent to our warehouse for immediate processing. Please contact our support team within 1 hour of purchase if you need to make changes or cancel.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.